503 error after authenticated on IdP

Wed Jan 17 13:47:16 EST 2018

Hello

We are using shibboleth as Service provider and  right after we authenticate on IDP login screen, we see following error on browser:

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Looking at logs, I can see that right after the session is created, Shibboleth seems to crash:
2018-01-17 13:18:00 INFO Shibboleth.SessionCache [1]: new session created: ID (_23c27d02274bb51aca30e49094def2c4) IdP (https://login-stg.cummins.com/oam/fed) Protocol(urn:oasis:names:tc:SAML:2.0:protocol) Address (187.106.210.58)
2018-01-17 13:18:00 DEBUG XMLTooling.StorageService [1]: deleted record (80e737b3223e93c886b784b28dd632180135780159afbf5560acec870bc2b3cb) in context (RelayState)
2018-01-17 13:18:00 DEBUG Shibboleth.SSO.SAML2 [1]: ACS returning via redirect to: https://cummins-test.ptcmanaged.com/WebUI/
2018-01-17 13:18:00 DEBUG Shibboleth.Listener [1]: dispatching message (find::StorageService::SessionCache)
2018-01-17 13:18:00 DEBUG XMLTooling.StorageService [1]: updated expiration of valid records in context (_23c27d02274bb51aca30e49094def2c4) to (1516216680)
2018-01-17 13:25:17 INFO Shibboleth.Listener : listener service shutting down
2018-01-17 13:25:17 INFO Shibboleth.Config : shibboleth 2.6.1 library shutting down
2018-01-17 13:25:17 INFO Shibboleth.Config : reload thread finished
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default::getHeaders::Application)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Artifact/SOAP::run::SAML2Artifact)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/POST)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/POST-SimpleSign)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/Artifact)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/ECP)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML/POST)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML/Artifact)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Login::run::SAML2SI)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Login::run::Shib1SI)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/SOAP)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/Redirect)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/POST)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/Artifact)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Logout::run::SAML2LI)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Logout::run::LocalLI)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Metadata)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Status)
2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/DiscoFeed)

In fact, we implemented Shibboleth before with settings that are no different from this time, but never saw this error.
Would you mind giving some direction?

Thanks,
[PTC Logo]<http://www.ptc.com/>

Vitor de Oliveira
Customer Success, Technical Consultant
C: +55-11-99320-4553 (Brazil)
vmiranda at ptc.com<mailto:vmiranda at ptc.com>

ptc.com<http://www.ptc.com/>
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