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<p class="MsoNormal">Hello<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are using shibboleth as Service provider and right after we authenticate on IDP login screen, we see following error on browser:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:20.0pt;font-family:"Times New Roman",serif">Service Temporarily Unavailable<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please
try again later.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Looking at logs, I can see that right after the session is created, Shibboleth seems to crash:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:18:00 INFO Shibboleth.SessionCache [1]: new session created: ID (_23c27d02274bb51aca30e49094def2c4)
IdP (https://login-stg.cummins.com/oam/fed) Protocol(urn:oasis:names:tc:SAML:2.0:protocol) Address (187.106.210.58)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:18:00 DEBUG XMLTooling.StorageService [1]: deleted record (80e737b3223e93c886b784b28dd632180135780159afbf5560acec870bc2b3cb)
in context (RelayState)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:18:00 DEBUG Shibboleth.SSO.SAML2 [1]: ACS returning via redirect to: https://cummins-test.ptcmanaged.com/WebUI/<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:18:00 DEBUG Shibboleth.Listener [1]: dispatching message (find::StorageService::SessionCache)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:18:00 DEBUG XMLTooling.StorageService [1]: updated expiration of valid records in context (_23c27d02274bb51aca30e49094def2c4)
to (1516216680)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : listener service shutting down<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Config : shibboleth 2.6.1 library shutting down<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Config : reload thread finished<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default::getHeaders::Application)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Artifact/SOAP::run::SAML2Artifact)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/POST)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/POST-SimpleSign)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/Artifact)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML2/ECP)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML/POST)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SAML/Artifact)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Login::run::SAML2SI)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Login::run::Shib1SI)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/SOAP)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/Redirect)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/POST)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/SLO/Artifact)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Logout::run::SAML2LI)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Logout::run::LocalLI)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Metadata)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/Status)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">2018-01-17 13:25:17 INFO Shibboleth.Listener : unregistered remoted message endpoint (default/DiscoFeed)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In fact, we implemented Shibboleth before with settings that are no different from this time, but never saw this error.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Would you mind giving some direction?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Times New Roman",serif">Thanks,</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR"><a href="http://www.ptc.com/"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="106" height="42" id="Picture_x0020_13" src="cid:image013.png@01D38FB2.D271CB60" alt="PTC Logo"></span></a></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black"><br>
<b>Vitor de Oliveira</b><br>
Customer Success, Technical Consultant<br>
C: +55-11-99320-4553 (Brazil)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black"><a href="mailto:vmiranda@ptc.com"><span style="color:blue">vmiranda@ptc.com</span></a></span><u><span style="color:blue"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black"><br>
<b><a href="http://www.ptc.com/"><span style="color:#4C4D4F">ptc.com</span></a></b>
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="PT-BR"><a href="http://twitter.com/PTC"><span lang="EN-US" style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:blue;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_14" src="cid:image014.png@01D38FB2.D271CB60" alt="Twitter Icon"></span></a></span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span lang="PT-BR"><a href="http://www.facebook.com/PTC.Inc"><span lang="EN-US" style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:blue;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_15" src="cid:image015.png@01D38FB2.D271CB60" alt="Facebook Icon"></span></a></span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span lang="PT-BR"><a href="http://www.linkedin.com/company/ptc"><span lang="EN-US" style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:blue;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_16" src="cid:image016.png@01D38FB2.D271CB60" alt="Linked In Icon"></span></a></span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span lang="PT-BR"><a href="http://www.youtube.com/user/ptcstudio"><span lang="EN-US" style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:blue;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_17" src="cid:image017.png@01D38FB2.D271CB60" alt="YouTube Icon"></span></a></span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black">
</span><span lang="PT-BR"><a href="https://www.instagram.com/ptc_inc/"><span lang="EN-US" style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:blue;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_18" src="cid:image018.png@01D38FB2.D271CB60" alt="Instagram Icon"></span></a></span><span style="font-size:11.5pt;font-family:"Century Gothic",sans-serif;color:black"> <o:p></o:p></span></p>
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