Freshdesk integration via SAML.

[Simone Taliercio]

Hi Peter,

thanks for your prompt reply! Please find my answers inline...

2016-02-11 10:05 GMT+01:00 Peter Schober <peter.schober at univie.ac.at>:

> It's not encrypted, it's a different format (i.e., type).
> You're sending transient (check the documentation), the vendor wants
> email.

Sorry, I have used a wrong terminology. Reading the previous posts I
also read that it is a transient value.

> I think the easiest method is making sure the SAML Metadata you have
> on record for them contains the correct NameID format, then you
> shouldn't have to modify the Shibboleth configiuration for that at
> all, AFAIK.

Unfortunately they do not provide any metadata so I tried to guess it
on my own (with an help of a good friend ;)).
You can find it attached. As usual, you can find the relevant section
commented our because my tests (which none has worked).

Despite the multiple posts on the topic, may I ask you to address me
on the relevant part to change ? I've tried several ways but I was
never able to get the NameID value as email address.

Thanks a lot for your kind support!

Simone

> -peter
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