Freshdesk integration via SAML.

[Peter Schober]

* Simone Taliercio <simonetaliercio at gmail.com> [2016-02-11 09:41]:
> A part the "saml2" prefix, the biggest difference I notice is the "NameID"
> value which looks encrypted in Shibboleth response and it is not in the
> Freshdesk's example.

It's not encrypted, it's a different format (i.e., type).
You're sending transient (check the documentation), the vendor wants
email.

> Do you think that might be the issue ?

It could. Or you could just ask them.

I think the easiest method is making sure the SAML Metadata you have
on record for them contains the correct NameID format, then you
shouldn't have to modify the Shibboleth configiuration for that at
all, AFAIK.
-peter