CA Service Desk Manager

[Cantor, Scott]

On 3/31/15, 10:20 AM, "Brian Heller" <Brian.Heller at stonybrook.edu> wrote:

>Does anyone have any experience getting CA Service Desk to work with a Shibboleth IdP?  They only support IdP-initiated SSO, but no one I’ve spoken with at CA has any experience working with Shibboleth.

Or SAML apparently, or they could debug it for you.

> 
>Right now we’re at the point we’re they’re experiencing a generic error message that not even with debugging enabled in their logs, have they been able to figure out what the problem is.

How generic is the message?

The usual things to do are to make sure encryption is off, and to find out ahead of time what exactly they're looking for in the NameID, since that's most likely what they want.

-- Scott