CA Service Desk Manager

[Brian Heller]

When I say generic error message, I mean generic.

	Server Error:  We apologize but something's gone wrong.

As helpful as that is, they've not been able to tell me anything beyond
that.

We're not encrypting, but they do request that we sign and I do believe
we're providing the NameID they're looking for.  The only feedback I've
gotten so far was them asking to confirm that the cert I provided them
matches what we're using to sign (which it does).

-----Original Message-----
From: users-bounces at shibboleth.net [mailto:users-bounces at shibboleth.net] On
Behalf Of Cantor, Scott
Sent: Tuesday, March 31, 2015 10:25 AM
To: Shib Users
Subject: Re: CA Service Desk Manager

On 3/31/15, 10:20 AM, "Brian Heller" <Brian.Heller at stonybrook.edu> wrote:

>Does anyone have any experience getting CA Service Desk to work with a
>Shibboleth IdP?  They only support IdP-initiated SSO, but no one I’ve
>spoken with at CA has any experience working with Shibboleth.

Or SAML apparently, or they could debug it for you.

>
>Right now we’re at the point we’re they’re experiencing a generic error
>message that not even with debugging enabled in their logs, have they been
>able to figure out what the problem is.

How generic is the message?

The usual things to do are to make sure encryption is off, and to find out
ahead of time what exactly they're looking for in the NameID, since that's
most likely what they want.

-- Scott

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