Network issues causing SPs to timeout

[Bryan E. Wooten]

Scott,

Sorry for the lack of details. Buried in a long email thread going around campus I saw this line:

" We are seeing a lot of slowness which are leading to timeouts on the Shibboleth SSO service (LMS, Benefits etc..)."

All I know is that those SPs are SaaS and not hosted on campus. I'll see if I can get more details.

-Bryan

-----Original Message-----
From: users-bounces at shibboleth.net [mailto:users-bounces at shibboleth.net] On Behalf Of Cantor, Scott
Sent: Friday, March 28, 2014 2:07 PM
To: Shib Users
Subject: Re: Network issues causing SPs to timeout

On 3/28/14, 3:44 PM, "Bryan E. Wooten" <bryan.wooten at utah.edu> wrote:

>Anyway our network is having issues (that I don¹t really understand) 
>that is causing very slow response times on parts of the campus. One 
>side effect of this is that some of our Shib SPs are timing out during 
>the login process.

In what sense are they timing out?

> 
>Is it feasible to increase time outs on the IDP side until such time as 
>we get our network issues figured out?

The only timeout the IdP has is if it connects to something, so you can always change those, sure. They should be no more than 1-3 seconds anyway, so the overall response time oughtn't be that high. I guess it depends on the error tolerance you have.

-- Scott


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