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We have a user with this same issue. Is the problem that their computer has the locale set as en-us.utf-8 instead of en_us.utf-8? Found this which could be related:</div>
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<a href="https://support.google.com/chromebook/thread/52641220?hl=en" id="LPlnk">https://support.google.com/chromebook/thread/52641220?hl=en</a><br>
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IDP log has:</div>
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2021-01-25 14:02:00,279 - ERROR [net.shibboleth.idp.authn:-1] - [3DB397408EA90EBF1F1ABF29AE3E5003] - [73.176.65.149] - Uncaught runtime exceptionjava.lang.IllegalArgumentException: range=en-us.utf-8
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<div style="font-family:Tahoma; font-size:13px">---
<div><span id="ms-rterangepaste-start"></span><span style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">Roberto Ullfig - rullfig@uic.edu</span><br style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">
<span style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">Systems Administrator</span><br style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">
<span style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">Enterprise Applications & Services | Technology Solutions</span><br style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">
<span style="font-family:arial,helvetica,sans-serif; font-size:13px; line-height:16.003px">University of Illinois - Chicago</span>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> users <users-bounces@shibboleth.net> on behalf of Cantor, Scott <cantor.2@osu.edu><br>
<b>Sent:</b> Monday, December 14, 2020 8:17 AM<br>
<b>To:</b> Shib Users <users@shibboleth.net><br>
<b>Subject:</b> Re: Ubuntu's 'Online Accounts' & Shib - java lang.illegalargumentexception: range=en-us.utf-8</font>
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<div class="PlainText">I don't believe en-us.urf-8 is a legal browser Accept-Language value.<br>
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-- Scott<br>
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-- <br>
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