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<p class="MsoNormal">Greetings,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a customer whom we cannot get working. We are seeing the following error from Shibboleth. I’m wondering if the problem is related to the customer’s entityID; since it’s not a valid URI.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is the snippet from the customer’s metadata:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Snippet from partnermetadata/lly.production.xml<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><md:EntityDescriptor ID="cADhVl_SqndvQACPbar0ae8GkKK" cacheDuration="PT1440M" entityID="<b><span style="background:yellow;mso-highlight:yellow">lly-qa:saml2:idp</span></b>" xmlns:md="urn:oasis:names:tc:SAML:2.0:metadata"><o:p></o:p></p>
<p class="MsoNormal">
<o:p></o:p></p>
<p class="MsoNormal">…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"></md:EntityDescriptor><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In our shibboleth2.xml the <b>MetadataProviders</b> has the following entry which is correctly mapped to the customer’s metadata.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><MetadataProvider type="XML" file="partnermetadata/lly.production.xml"/><o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<h1 style="margin-left:.5in"><span style="color:black">Unknown or Unusable Identity Provider<o:p></o:p></span></h1>
<p style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.5pt;color:black">The identity provider supplying your login credentials is not authorized for use with this service or does not support the necessary capabilities.<o:p></o:p></span></p>
<p style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.5pt;color:black">To report this problem, please contact the site administrator at [cut_out].<o:p></o:p></span></p>
<p style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.5pt;color:black">Please include the following error message in any email:<o:p></o:p></span></p>
<p class="error" style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.5pt;color:black">Identity provider lookup failed at (https://sp.shi.com/Shibboleth.sso/Login)<o:p></o:p></span></p>
<p style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<strong><span style="font-size:13.5pt;color:black">EntityID:</span></strong><span style="font-size:13.5pt;color:black"> lly-qa:saml2:idp<o:p></o:p></span></p>
<p style="margin-left:.5in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.5pt;color:black">opensaml::saml2md::MetadataException: Unable to locate metadata for identity provider (lly-qa:saml2:idp)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any help would greatly be appreciated. Thank you!<o:p></o:p></p>
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