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<div>Do you have a rough idea when this new support model will be in effect (this year, early/late next year)?</div>
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<span style="font-weight:bold">From: </span>users <<a href="mailto:users-bounces@shibboleth.net">users-bounces@shibboleth.net</a>> on behalf of "Cantor, Scott" <<a href="mailto:cantor.2@osu.edu">cantor.2@osu.edu</a>><br>
<span style="font-weight:bold">Reply-To: </span>Shib Users <<a href="mailto:users@shibboleth.net">users@shibboleth.net</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, August 22, 2017 at 12:26 PM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:users@shibboleth.net">users@shibboleth.net</a> (<a href="mailto:users@shibboleth.net">users@shibboleth.net</a>)" <<a href="mailto:users@shibboleth.net">users@shibboleth.net</a>><br>
<span style="font-weight:bold">Subject: </span>Shibboleth Technical Support<br>
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<div>I don't think this fairly important note made it to users.</div>
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<div>-- Scott</div>
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<div>-----Original Message-----</div>
<div>From: members [<a href="mailto:members-bounces@shibboleth.net">mailto:members-bounces@shibboleth.net</a>] On Behalf Of Justin Knight</div>
<div>Sent: Tuesday, August 22, 2017 12:35 AM</div>
<div>To: Shibboleth Consortium Members <<a href="mailto:members@shibboleth.net">members@shibboleth.net</a>>;
<a href="mailto:announce@shibboleth.net">announce@shibboleth.net</a>; <a href="mailto:users@shibboleth.net">
users@shibboleth.net</a>; <a href="mailto:consortium@shibboleth.net">consortium@shibboleth.net</a></div>
<div>Subject: Shibboleth Technical Support</div>
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<div>Dear all,</div>
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<div>The Shibboleth Consortium is introducing a revision to the way in which support is provided. Please see attached this important communication from the Board.</div>
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<div>Should you have any queries on this please raise them to <a href="mailto:contact@shibboleth.net">
contact@shibboleth.net</a></div>
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<div>Apologies to anyone who receives this message more than once. </div>
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<div>Kind regards,</div>
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<div>Justin Knight</div>
<div>Shibboleth Consortium Manager</div>
<div>Skype: Justin.Knight.Jisc</div>
<div>Lumen House, Library Avenue, Harwell Oxford, Didcot, OX11 0SG</div>
<div>jisc.ac.uk </div>
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<div>Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc's registered office is: One Castlepark, Tower Hill, Bristol, BS2 0JA. T 0203 697 5800.</div>
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<div>Jisc Collections and Janet Ltd. is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under Company No. number 2881024, VAT No. GB 197 0632 86. The registered office is: Lumen House, Library Avenue, Harwell,
Didcot, Oxfordshire, OX11 0SG. T 01235 822200.</div>
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