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--></style></head><body lang="EN-US" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal">Does anyone have any experience getting CA Service Desk to work with a Shibboleth IdP? They only support IdP-initiated SSO, but no one I’ve spoken with at CA has any experience working with Shibboleth. </p><p class="MsoNormal"> </p><p class="MsoNormal">Right now we’re at the point we’re they’re experiencing a generic error message that not even with debugging enabled in their logs, have they been able to figure out what the problem is. I’ve tried various configurations on the IdP side, but short of them telling me what the problem is, I’m just shooting in the dark.</p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Regards,</span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Brian Heller</span></b></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Sr. Systems Administrator</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Stony Brook University</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">129 Computing Center</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Stony Brook, NY 11794-2400</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Work: (631) 632-9254</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Mobile: (516) 982-3229</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">Fax: (631) 632-2526</span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#1f497d">E-mail: <a href="mailto:Brian.Heller@stonybrook.edu"><span style="color:#0563c1">Brian.Heller@stonybrook.edu</span></a></span></p><p class="MsoNormal"> </p></div></body></html>