<div dir="ltr"><div style="font-size:12.8000001907349px"><div><div><div>Hi All,<br><br></div>Teachers College is in the process of implementing ServiceNow using Shibboleth and CAS as our authentication provider. We've been successfully using Shibboleth with a handful of other services (25Live, Gartner/SSOFed, Tableau), but setting up ServiceNow has proven to be a bit more daunting.<br><br></div>I've gotten part of the process to work (i.e. it successfully redirects to our login page) but something is failing along the way. Here are pieces of my relying-party.xml:<br><br></div>I have "signResponses" and "signAssertions" set to "true" all across the board<font size="1"><span style="font-family:monospace,monospace"><br><br><!-- ServiceNow (TCDEV) Metadata --><br><metadata:MetadataProvider xsi:type="metadata:FilesystemMetadataProvider"<br> id="FileMD_ServiceNow_TCDEV"<br> metadataFile="/opt/luminis/shibboleth/shib-home/metadata/servicenow-tcdev-metadata.xml"><br></metadata:MetadataProvider></span></font><br><br></div><span style="font-size:12.8000001907349px">This is the metadata generated by ServiceNow (referenced above):</span><br style="font-size:12.8000001907349px"><font size="1"><span style="font-family:monospace,monospace"><br><EntityDescriptor xmlns="urn:oasis:names:tc:SAML:2.0:metadata" entityID="<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>"><br> <SPSSODescriptor AuthnRequestsSigned="true" WantAssertionsSigned="true" <br> protocolSupportEnumeration="urn:oasis:names:tc:SAML:2.0:protocol"><br> <KeyDescriptor use="signing"><br> <ds:KeyInfo xmlns:ds="<a href="http://www.w3.org/2000/09/xmldsig#" target="_blank">http://www.w3.org/2000/09/xmldsig#</a>"><br> <ds:X509Data><br> <ds:X509Certificate><br> [REDACTED]<br> </ds:X509Certificate><br> </ds:X509Data><br> </ds:KeyInfo><br> </KeyDescriptor><br> <br> <SingleLogoutService Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-Redirect"<br> Location="<a href="https://tcdev.service-now.com/navpage.do" target="_blank">https://tcdev.service-now.com/navpage.do</a>" /><br> <br> <NameIDFormat>urn:oasis:names:tc:SAML:2.0:nameid-format:transient</NameIDFormat><br> <br> <AssertionConsumerService isDefault="true" index="0"<br> Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST"<br> Location="<a href="https://tcdev.service-now.com/navpage.do" target="_blank">https://tcdev.service-now.com/navpage.do</a>" /><br> <br> <AssertionConsumerService index="1" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST"<br> Location="<a href="https://tcdev.service-now.com/consumer.do" target="_blank">https://tcdev.service-now.com/consumer.do</a>"/><br> </SPSSODescriptor><br></EntityDescriptor></span></font><br style="font-size:12.8000001907349px"><div style="font-size:12.8000001907349px"><div><br><br></div><div>Here are idp-process.log entries:<br></div><div><br>Loading metadata:<br></div><div><font size="1"><span style="font-family:monospace,monospace"><br>10:35:04.506 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractReloadingMetadataProvider:253] - Beginning refresh of metadata from '/opt/luminis/shibboleth/shib-home/metadata/servicenow-tcdev-metadata.xml'<br>10:35:04.506 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractReloadingMetadataProvider:257] - Metadata from '/opt/luminis/shibboleth/shib-home/metadata/servicenow-tcdev-metadata.xml' has not changed since last refresh<br>10:35:04.507 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractReloadingMetadataProvider:322] - Computing new expiration time for cached metadata from '/opt/luminis/shibboleth/shib-home/metadata/servicenow-tcdev-metadata.xml<br>10:35:04.507 - INFO [org.opensaml.saml2.metadata.provider.AbstractReloadingMetadataProvider:271] - Next refresh cycle for metadata provider '/opt/luminis/shibboleth/shib-home/metadata/servicenow-tcdev-metadata.xml' will occur on '2015-03-10T17:35:04.506Z' ('2015-03-10T13:35:04.506-04:00' local time)</span></font><br><br></div><div>Beginning of auth process:<br><br><font size="1"><span style="font-family:monospace,monospace">12:25:16.112 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:144] - Returning control to authentication engine<br>12:25:16.121 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:209] - Processing incoming request<br>12:25:16.121 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:514] - Completing user authentication process<br>12:25:16.122 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:585] - Validating authentication was performed successfully<br>12:25:16.125 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:696] - Updating session information for principal ts2878<br>12:25:16.125 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:700] - Creating shibboleth session for principal ts2878<br>12:25:16.129 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:815] - Adding IdP session cookie to HTTP response<br>12:25:16.131 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:715] - Recording authentication and service information in Shibboleth session for principal: ts2878<br>12:25:16.134 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:560] - User ts2878 authenticated with method urn:oasis:names:tc:SAML:2.0:ac:classes:unspecified<br>12:25:16.135 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:161] - Returning control to profile handler<br>12:25:16.135 - DEBUG [edu.internet2.middleware.shibboleth.idp.authn.AuthenticationEngine:177] - Redirecting user to profile handler at <a href="https://shib.tc.columbia.edu/idp/profile/SAML2/Redirect/SSO" target="_blank">https://shib.tc.columbia.edu:443/idp/profile/SAML2/Redirect/SSO</a><br>12:25:16.143 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.IdPProfileHandlerManager:86] - shibboleth.HandlerManager: Looking up profile handler for request path: /SAML2/Redirect/SSO<br>12:25:16.143 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.IdPProfileHandlerManager:97] - shibboleth.HandlerManager: Located profile handler of the following type for the request path: edu.internet2.middleware.shibboleth.idp.profile.saml2.SSOProfileHandler<br>12:25:16.144 - DEBUG [edu.internet2.middleware.shibboleth.idp.util.HttpServletHelper:588] - Unbinding LoginContext<br>12:25:16.144 - DEBUG [edu.internet2.middleware.shibboleth.idp.util.HttpServletHelper:614] - Expiring LoginContext cookie<br>12:25:16.145 - DEBUG [edu.internet2.middleware.shibboleth.idp.util.HttpServletHelper:625] - Removed LoginContext, with key 790a93a251d28542b262e70a9acf9a4ab5a1ed1a6f7cd43bff5dc03705e64d3d, from StorageService partition loginContexts<br>12:25:16.145 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.SSOProfileHandler:172] - Incoming request contains a login context and indicates principal was authenticated, processing second leg of request<br>12:25:16.145 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:253] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.146 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.146 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:167] - Metadata document does not contain an EntityDescriptor with the ID <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a></span></font><br><br></div><div>Why is Shibboleth not finding the entityID in the metadata... I've verified that there are no typos in the entityID<br><br><font size="1"><span style="font-family:monospace,monospace">12:25:16.321 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:572] - Determining if SAML assertion to relying party '<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>' should be signed<br>12:25:16.322 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:653] - IdP relying party configuration 'default' indicates to sign assertions: true<br>12:25:16.322 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:583] - Determining signing credntial for assertion to relying party '<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>'<br>12:25:16.322 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:599] - Signing assertion to relying party <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.327 - DEBUG [org.opensaml.common.SAMLObjectHelper:56] - Examing signed object for content references with exclusive canonicalization transform<br>12:25:16.328 - DEBUG [org.opensaml.common.SAMLObjectHelper:70] - Saw exclusive transform, declaring non-visible namespaces on signed object<br>12:25:16.332 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.IdPProfileHandlerManager:86] - shibboleth.HandlerManager: Looking up profile handler for request path: /Metadata/SAML<br>12:25:16.333 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.IdPProfileHandlerManager:97] - shibboleth.HandlerManager: Located profile handler of the following type for the request path: edu.internet2.middleware.shibboleth.idp.profile.SAMLMetadataProfileHandler<br>12:25:16.334 - DEBUG [org.opensaml.xml.signature.impl.SignatureMarshaller:100] - Starting to marshall {<a href="http://www.w3.org/2000/09/xmldsig#%7DSignature" target="_blank">http://www.w3.org/2000/09/xmldsig#}Signature</a><br>12:25:16.335 - DEBUG [org.opensaml.xml.signature.impl.SignatureMarshaller:103] - Creating XMLSignature object<br>12:25:16.336 - DEBUG [org.opensaml.xml.signature.impl.SignatureMarshaller:113] - Adding content to XMLSignature.<br>12:25:16.336 - DEBUG [org.opensaml.common.impl.SAMLObjectContentReference:173] - Adding list of inclusive namespaces for signature exclusive canonicalization transform<br>12:25:16.338 - DEBUG [org.opensaml.xml.signature.impl.SignatureMarshaller:118] - Creating Signature DOM element<br>12:25:16.344 - DEBUG [org.opensaml.xml.signature.Signer:76] - Computing signature over XMLSignature object<br>12:25:16.372 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:274] - Attempting to encrypt assertion to relying party '<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>'<br>12:25:16.376 - DEBUG [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:279] - Assertion to be encrypted is:</span></font><br><br></div><div><br><font size="1"><span style="font-family:monospace,monospace"><br>12:25:16.379 - DEBUG [org.opensaml.security.MetadataCredentialResolver:167] - Forcing on-demand metadata provider refresh if necessary<br>12:25:16.380 - DEBUG [org.opensaml.security.MetadataCredentialResolver:215] - Attempting to retrieve credentials from cache using index: [<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>,{urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor,urn:oasis:names:tc:SAML:2.0:protocol,ENCRYPTION]<br>12:25:16.381 - DEBUG [org.opensaml.security.MetadataCredentialResolver:232] - Unable to retrieve credentials from cache using index: [<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>,{urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor,urn:oasis:names:tc:SAML:2.0:protocol,ENCRYPTION]<br>12:25:16.381 - DEBUG [org.opensaml.security.MetadataCredentialResolver:252] - Attempting to retrieve credentials from metadata for entity: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.381 - DEBUG [org.opensaml.security.MetadataCredentialResolver:324] - Retrieving metadata for entity '<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>' in role '{urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor' for protocol 'urn:oasis:names:tc:SAML:2.0:protocol'<br>12:25:16.381 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.382 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.382 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:250] - Metadata document did not contain a descriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.383 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:317] - Metadata document did not contain any role descriptors of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.383 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:286] - Metadata document does not contain a role of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor supporting protocol urn:oasis:names:tc:SAML:2.0:protocol for entity<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.383 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.384 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.384 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:250] - Metadata document did not contain a descriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.385 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:317] - Metadata document did not contain any role descriptors of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.385 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:286] - Metadata document does not contain a role of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor supporting protocol urn:oasis:names:tc:SAML:2.0:protocol for entity<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.385 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.386 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.387 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:250] - Metadata document did not contain a descriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.387 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:317] - Metadata document did not contain any role descriptors of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.388 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:286] - Metadata document does not contain a role of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor supporting protocol urn:oasis:names:tc:SAML:2.0:protocol for entity<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.388 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.388 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.389 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:250] - Metadata document did not contain a descriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.389 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:317] - Metadata document did not contain any role descriptors of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.390 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:286] - Metadata document does not contain a role of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor supporting protocol urn:oasis:names:tc:SAML:2.0:protocol for entity<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.390 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.390 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.391 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:250] - Metadata document did not contain a descriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.391 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:317] - Metadata document did not contain any role descriptors of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor for entity <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.392 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:286] - Metadata document does not contain a role of type {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor supporting protocol urn:oasis:names:tc:SAML:2.0:protocol for entity<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.392 - DEBUG [org.opensaml.saml2.metadata.provider.ChainingMetadataProvider:308] - Checking child metadata provider for entity descriptor with entity ID: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.392 - DEBUG [org.opensaml.saml2.metadata.provider.AbstractMetadataProvider:520] - Searching for entity descriptor with an entity ID of <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.393 - DEBUG [org.opensaml.security.MetadataCredentialResolver:357] - Added new credential collection to cache with key: [<a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a>,{urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor,urn:oasis:names:tc:SAML:2.0:protocol,ENCRYPTION]<br>12:25:16.393 - DEBUG [org.opensaml.xml.security.credential.criteria.EvaluableCredentialCriteriaRegistry:74] - Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableUsageCredentialCriteria for criteria class org.opensaml.xml.security.criteria.UsageCriteria<br>12:25:16.394 - DEBUG [org.opensaml.xml.security.credential.criteria.EvaluableCredentialCriteriaRegistry:74] - Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableEntityIDCredentialCriteria for criteria class org.opensaml.xml.security.criteria.EntityIDCriteria<br>12:25:16.394 - DEBUG [org.opensaml.xml.security.credential.criteria.EvaluableCredentialCriteriaRegistry:105] - Registry could not locate evaluable criteria for criteria class org.opensaml.security.MetadataCriteria<br>12:25:16.395 - DEBUG [org.opensaml.xml.security.credential.criteria.EvaluableCredentialCriteriaRegistry:74] - Registry located evaluable criteria class org.opensaml.xml.security.credential.criteria.EvaluableKeyAlgorithmCredentialCriteria for criteria class org.opensaml.xml.security.criteria.KeyAlgorithmCriteria<br>12:25:16.395 - ERROR [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:927] - Could not resolve a key encryption credential for peer entity: <a href="https://tcdev.service-now.com/" target="_blank">https://tcdev.service-now.com</a><br>12:25:16.408 - ERROR [edu.internet2.middleware.shibboleth.idp.profile.saml2.AbstractSAML2ProfileHandler:289] - Unable to construct encrypter</span></font><br><br></div><div>Not sure where else to look in order to troubleshoot. Any suggestions would be greatly appreciated.</div></div><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><b>Tadeusz Sacilowski</b><div><i>Manager, Portal & Mobile Development</i></div><div>Teachers College, Columbia University</div><div><a href="mailto:sacilowski@tc.columbia.edu" target="_blank">sacilowski@tc.columbia.edu</a></div></div></div>
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