Stale Request Error on logout from Gartner

[Nate Klingenstein]

Chris,

We would need more details about exactly how users logout from your IdP(e.g. whether it's native SAML 2.0 built into the IdP or you've built some other system with Gartner), and presuming it's the IdP, then we'll need to see your (appropriately scrubbed) idp-process logs to see exactly where and why Webflow is getting snagged or whether there are multiple logout requests being sent or some other gibberish.

Would you be kind enough to provide that information?

Take care,
Nate.

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Signet, Inc.
The Art of Access ®

https://www.signet.id

-----Original message-----
From: Chris Woods
Sent: Friday, March 12 2021, 8:38 am
To: users at shibboleth.net
Subject: Stale Request Error on logout from Gartner

Hi Folks-

We just moved the Gartner SP over to our IDP 4 server and everything works fine except that we get this when users logout:

Error: Stale Request

You may be seeing this page because you used the Back button while browsing a secure web site or application. Alternatively, you may have mistakenly bookmarked the web login form instead of the actual web site you wanted to bookmark or used a link created by somebody else who made the same mistake.

Left unchecked, this can cause errors on some browsers or result in you returning to the web site you tried to leave, so this page is presented instead.

It's not the worst thing ever as it doesn't inhibit the user's access to the service but sooner or later I expect it will generate a help desk ticket.

Can anyone point me in the right direction?

Thanks.

-Chris

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Chris Woods

Systems Administrator

Mount Holyoke College

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