IdP stops generating user attributes.

[Cantor, Scott]

> Our Shibboleth v3.2.1 IdP occasionally stops generating user attributes.  This
> can sometimes be resolved by restarting the server.  Restarting Tomcat alone
> does not appear to fix it.

Well, your problem is definitely environmental, but to go that far you would be in pretty close to unheard of territory.

> Troubleshooting pointers would be appreciated.

I have heard of nothing similar, and searching only says that that error means that it's a bad script that has a call to some undefined function named load. That doesn't fit your description.

Perhaps "load" refers to the script loading classes from the classpath, and that fails because the whole JVM is a mess, but even if it were, restarting the container would fix it.

Of course, Tomcat is not the recommended container either, and this falls into the class of issues for which my advice would be "use Jetty".

-- Scott