docusign failing

IAM David Bantz dabantz at
Tue May 10 13:22:17 EDT 2016

If you are able to restore a working integration, I would really like to
know - and I'm sure other would as well - details of how you configured
docusign and your IdP to have docusign rely on the IdP for authN.

David Bantz

On Thu, Apr 28, 2016 at 5:34 AM, Ted Fisher <tffishe at> wrote:

> We have recently started authenticating docusign from our idp which has
> been working fine.  Our apps people have found though that when they review
> a first document it redirects to our idp and completes authentication, but
> then when they open a different document it redirects to the idp and
> /idp/AuthnEngine throws a 500.
> I've increased logging to quite a bit of debug and I don't see any
> indication what is causing the problem.  No error gets logged.  I've looked
> at the SAML request (using SAML tracer) and nothing looks amiss that I can
> see.  I'm stumped as to what is causing this and how to correct it.
> Any suggestions?
> Thanks.
> Ted F. Fisher
> Information Technology Services
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