ServiceNow "Multi-Provider SSO"

[Paul B. Henson]

On Fri, Jun 27, 2014 at 06:14:55AM -0700, Michael R. Gettes wrote:

> So, they do automatically process for the purposes of the UI and to
> support easier config of the product, but no, they didn’t do the
> metadata processing for trust.  I’d be happy to assist you in your
> work with ServiceNow to convince them to get what you describe, and
> what we all want as well, into their product.  As I said, my primary
> goal was getting the product to support multiple-IdPs so I could get
> my guest IdP accepted.  My apologies if I wasn’t clear and this caused
> you and your staff/consultants to spin wheels.  I am truly sorry for
> that.

No worries, I misunderstood what you meant, perhaps being a bit over
optimistic :). The consultants would be spinning one way or another, I
don't think they've ever done a SAML integration with service now. At
this point they're stuck on just getting the service now login page to
redirect to our Idp, it's still asking for a local servicenow
username/password. So their state of spin is more a reflection on them
than any result of my misunderstanding of the new functionality ;).

That's disappointing though, I was so happy when I initially thought I
could avoid having to do kludgy config on the idp side <sigh>.

I guess I'll go back to the original suggestions and examples that were
kindly provided when I first asked and just grit my teeth and duct tape
service now support into my idp...

Thanks...


-- 
Paul B. Henson  |  (909) 979-6361  |  http://www.csupomona.edu/~henson/
Operating Systems and Network Analyst  |  henson at csupomona.edu
California State Polytechnic University  |  Pomona CA 91768