intermittent IDP failure

[Steven Carmody]

On 1/28/13 2:07 PM, Cantor, Scott wrote:
> On 1/28/13 2:05 PM, "Steven Carmody"<steven_carmody at brown.edu>  wrote:
>>
>> Last week I watched someone as they encountered this problem; he did not
>> use the Back button. He refreshed a screen, and was presented with the
>> IDP error.
>
> If that's the claim, then you need web access logs to demonstrate what
> it's doing.
>

unfortunately, the logs contain the IP address coming from the load 
balancer, not from the user. Finding the log file entries corresponding 
to specific users may be impossible.

We're using F5 equipment for the load balancing -- does some other site 
know how to get the user's desktop IP address presented to the IDPs ?

Thanks!