<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0">
<base href="https://issues.shibboleth.net/jira">
<title>Message Title</title>
</head>
<body class="jira" style="color: #333333; font-family: Arial, sans-serif; font-size: 14px; line-height: 1.429">
<table id="background-table" cellpadding="0" cellspacing="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background-color: #f5f5f5; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt" bgcolor="#f5f5f5">
<!-- header here -->
<tbody>
<tr>
<td id="header-pattern-container" style="padding: 0px; border-collapse: collapse; padding: 10px 20px">
<table id="header-pattern" cellspacing="0" cellpadding="0" border="0" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<td id="header-avatar-image-container" valign="top" style="padding: 0px; border-collapse: collapse; vertical-align: top; width: 32px; padding-right: 8px" width="32"> <img id="header-avatar-image" class="image_fix" src="cid:jira-generated-image-avatar-0c170baa-8a42-497f-a0d8-c4ef7487f8e5" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top"> </td>
<td id="header-text-container" valign="middle" style="padding: 0px; border-collapse: collapse; vertical-align: middle; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px"> <a class="user-hover" rel="matt.huckson@corp.jisc.ac.uk" id="email_matt.huckson@corp.jisc.ac.uk" href="https://issues.shibboleth.net/jira/secure/ViewProfile.jspa?name=matt.huckson%40corp.jisc.ac.uk" style="color:#0052cc;; color: #3b73af; text-decoration: none">Matt Huckson</a> <strong>created</strong> an issue </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td id="email-content-container" style="padding: 0px; border-collapse: collapse; padding: 0 20px">
<table id="email-content-table" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: separate">
<tbody>
<tr>
<!-- there needs to be content in the cell for it to render in some clients -->
<td class="email-content-rounded-top mobile-expand" style="padding: 0px; border-collapse: collapse; color: #ffffff; padding: 0 15px 0 16px; height: 15px; background-color: #ffffff; border-left: 1px solid #cccccc; border-top: 1px solid #cccccc; border-right: 1px solid #cccccc; border-bottom: 0; border-top-right-radius: 5px; border-top-left-radius: 5px; height: 10px; line-height: 10px; padding: 0 15px 0 16px; mso-line-height-rule: exactly" height="10" bgcolor="#ffffff"> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand " style="padding: 0px; border-collapse: collapse; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #ffffff" bgcolor="#ffffff">
<table class="page-title-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<td class="page-title-pattern-first-line " style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; padding-top: 10px"> <a href="https://issues.shibboleth.net/jira/browse/IDP" style="color: #3b73af; text-decoration: none">Identity Provider</a> / <a href="https://issues.shibboleth.net/jira/browse/IDP-1741" style="color: #3b73af; text-decoration: none"><img src="cid:jira-generated-image-avatar-65e0223a-b722-4128-b15d-1c7e96c100ff" height="16" width="16" border="0" align="absmiddle" alt="Bug" style="vertical-align: text-bottom"></a> <a href="https://issues.shibboleth.net/jira/browse/IDP-1741" style="color: #3b73af; text-decoration: none">IDP-1741</a> </td>
</tr>
<tr>
<td style="vertical-align: top;; padding: 0px; border-collapse: collapse; padding-right: 5px; font-size: 20px; line-height: 30px; mso-line-height-rule: exactly" class="page-title-pattern-header-container"> <span class="page-title-pattern-header" style="font-family: Arial, sans-serif; padding: 0; font-size: 20px; line-height: 30px; mso-text-raise: 2px; mso-line-height-rule: exactly; vertical-align: middle"> <a href="https://issues.shibboleth.net/jira/browse/IDP-1741" style="color: #3b73af; text-decoration: none">V4 upgrade terminate prematurely</a> </span> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand wrapper-special-margin" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #ffffff; padding-top: 10px; padding-bottom: 5px" bgcolor="#ffffff">
<table class="keyvalue-table" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Issue Type:</th>
<td class="has-icon" style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> <img src="cid:jira-generated-image-avatar-65e0223a-b722-4128-b15d-1c7e96c100ff" height="16" width="16" border="0" align="absmiddle" alt="Bug" style="vertical-align: text-bottom"> Bug </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Affects Versions:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> 4.0.1 </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Assignee:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> <a class="user-hover" rel="rdw@iay.org.uk" id="email_rdw@iay.org.uk" href="https://issues.shibboleth.net/jira/secure/ViewProfile.jspa?name=rdw%40iay.org.uk" style="color:#0052cc;; color: #3b73af; text-decoration: none">Rod Widdowson</a> </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Attachments:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> idp_v4.log.log, Procmon Output.txt </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Components:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> Installer </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Created:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> 26/Jan/21 9:07 AM </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Environment:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0; margin-top: 0">Win2012R2 VM and also windows 2019</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Amazon Corretto 11 (x64) - old Java has been uninstalled and JAVA_HOME system variable pointing to Corretto</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Version of Jetty Running:</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Jetty Server Classpath:<br> -----------------------<br> Version Information on 36 entries in the classpath.<br> Note: order presented here is how they would appear on the classpath.<br> changes to the --module=name command line options will be reflected here.<br> 0: 1.4.1.v201005082020 | ${jetty.base}\lib\mail\javax.mail.glassfish-1.4.1.v201005082020.jar<br> 1: 3.1.0 | ${jetty.base}\lib\servlet-api-3.1.jar<br> 2: 3.1.0.M0 | ${jetty.base}\lib\jetty-schemas-3.1.jar<br> 3: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-http-9.4.35.v20201120.jar<br> 4: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-server-9.4.35.v20201120.jar<br> 5: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-xml-9.4.35.v20201120.jar<br> 6: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-util-9.4.35.v20201120.jar<br> 7: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-io-9.4.35.v20201120.jar<br> 8: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-jndi-9.4.35.v20201120.jar<br> 9: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-security-9.4.35.v20201120.jar<br> 10: 1.3 | ${jetty.base}\lib\transactions\javax.transaction-api-1.3.jar<br> 11: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-servlet-9.4.35.v20201120.jar<br> 12: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-webapp-9.4.35.v20201120.jar<br> 13: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-plus-9.4.35.v20201120.jar<br> 14: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-annotations-9.4.35.v20201120.jar<br> 15: 9.0 | ${jetty.base}\lib\annotations\asm-9.0.jar<br> 16: 9.0 | ${jetty.base}\lib\annotations\asm-analysis-9.0.jar<br> 17: 9.0 | ${jetty.base}\lib\annotations\asm-commons-9.0.jar<br> 18: 9.0 | ${jetty.base}\lib\annotations\asm-tree-9.0.jar<br> 19: 1.3.2 | ${jetty.base}\lib\annotations\javax.annotation-api-1.3.2.jar<br> 20: 3.19.0.v20190903-0936 | ${jetty.base}\lib\apache-jsp\org.eclipse.jdt.ecj-3.19.0.jar<br> 21: 9.4.35.v20201120 | ${jetty.base}\lib\apache-jsp\org.eclipse.jetty.apache-jsp-9.4.35.v20201120.jar<br> 22: 8.5.54 | ${jetty.base}\lib\apache-jsp\org.mortbay.jasper.apache-el-8.5.54.jar<br> 23: 8.5.54 | ${jetty.base}\lib\apache-jsp\org.mortbay.jasper.apache-jsp-8.5.54.jar<br> 24: 1.2.5 | ${jetty.base}\lib\apache-jstl\org.apache.taglibs.taglibs-standard-impl-1.2.5.jar<br> 25: 1.2.5 | ${jetty.base}\lib\apache-jstl\org.apache.taglibs.taglibs-standard-spec-1.2.5.jar<br> 26: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-client-9.4.35.v20201120.jar<br> 27: 9.4.35.v20201120 | ${jetty.base}\lib\jetty-deploy-9.4.35.v20201120.jar<br> 28: 1.0 | ${jetty.base}\lib\websocket\javax.websocket-api-1.0.jar<br> 29: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\javax-websocket-client-impl-9.4.35.v20201120.jar<br> 30: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\javax-websocket-server-impl-9.4.35.v20201120.jar<br> 31: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\websocket-api-9.4.35.v20201120.jar<br> 32: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\websocket-client-9.4.35.v20201120.jar<br> 33: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\websocket-common-9.4.35.v20201120.jar<br> 34: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\websocket-server-9.4.35.v20201120.jar<br> 35: 9.4.35.v20201120 | ${jetty.base}\lib\websocket\websocket-servlet-9.4.35.v20201120.jar</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Priority:</th>
<td class="has-icon" style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> <img src="cid:jira-generated-image-static-major-a4f62341-8c66-4004-9d41-7712729132a6" height="16" width="16" border="0" align="absmiddle" alt="Major" style="vertical-align: text-bottom"> Major </td>
</tr>
<tr>
<th style="color: #707070; font: normal 14px/20px Arial, sans-serif; text-align: left; vertical-align: top; padding: 2px 0">Reporter:</th>
<td style="padding: 0px; border-collapse: collapse; font: normal 14px/20px Arial, sans-serif; padding: 2px 0 2px 5px; vertical-align: top"> <a class="user-hover" rel="matt.huckson@corp.jisc.ac.uk" id="email_matt.huckson@corp.jisc.ac.uk" href="https://issues.shibboleth.net/jira/secure/ViewProfile.jspa?name=matt.huckson%40corp.jisc.ac.uk" style="color:#0052cc;; color: #3b73af; text-decoration: none">Matt Huckson</a> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand issue-description-container" style="padding: 0px; border-collapse: collapse; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #ffffff; padding-top: 5px; padding-bottom: 10px" bgcolor="#ffffff">
<table class="text-paragraph-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 2px">
<tbody>
<tr>
<td class="text-paragraph-pattern-container mobile-resize-text " style="padding: 0px; border-collapse: collapse; padding: 0 0 10px 0"> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0; margin-top: 0">A customer performed an upgrade on test environment IdP from v.3.3.2, and upgraded to v.3.4.8. They resolved all the deprecation issues has been resolved, and the test IDP runs fine. However, when they perform an upgrade (Windows MSI package) to V4.1, it fails with the following msg:</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Shibboleth IdP V4 setup wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run the setup wizard again. Click the Finish button to exit the setup wizard.</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Customer ran the MSI to output to a log file, and this is where is fails:</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Action 11:26:52: StartServices. Starting services<br> StartServices: Service: shibd_idp<br> Info 1920.Service 'shibd_idp' (shibd_idp) failed to start. Verify that you have sufficient privileges to start system services.<br> Action ended 11:27:22: InstallFinalize. Return value 3.<br> Action 11:27:22: Rollback. Rolling back action:<br> Rollback: Starting services</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Install is running as local Administrator and we ran up the debug from procmon (output is available from the following link <a href="https://app.box.com/s/4ghvaqj8kdswttb214dak088lvfeuv3q)" class="external-link" target="_blank" rel="nofollow noopener" style="color: #3b73af; text-decoration: none">https://app.box.com/s/4ghvaqj8kdswttb214dak088lvfeuv3q)</a> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0">Any idea why this is failing. We have had another customer report a very similar issue too so I'm raising this as this could be a bug.</p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> <p style="margin-top:0;margin-bottom:10px;; margin: 10px 0 0 0"> </p> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td class="email-content-main mobile-expand " style="padding: 0px; border-collapse: collapse; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #ffffff" bgcolor="#ffffff">
<table id="actions-pattern" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 1px">
<tbody>
<tr>
<td id="actions-pattern-container" valign="middle" style="padding: 0px; border-collapse: collapse; padding: 10px 0 10px 24px; vertical-align: middle; padding-left: 0">
<table align="left" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<td class="actions-pattern-action-icon-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 0; vertical-align: middle"> <a href="https://issues.shibboleth.net/jira/browse/IDP-1741#add-comment" target="_blank" title="Add Comment" style="color: #3b73af; text-decoration: none"> <img class="actions-pattern-action-icon-image" src="cid:jira-generated-image-static-comment-icon-c9accddf-f3c6-4e16-b43d-67ab1b62e2f9" alt="Add Comment" title="Add Comment" height="16" width="16" border="0" style="vertical-align: middle"> </a> </td>
<td class="actions-pattern-action-text-container" style="padding: 0px; border-collapse: collapse; font-family: Arial, sans-serif; font-size: 14px; line-height: 20px; mso-line-height-rule: exactly; mso-text-raise: 4px; padding-left: 5px"> <a href="https://issues.shibboleth.net/jira/browse/IDP-1741#add-comment" target="_blank" title="Add Comment" style="color: #3b73af; text-decoration: none">Add Comment</a> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
<!-- there needs to be content in the cell for it to render in some clients -->
<tr>
<td class="email-content-rounded-bottom mobile-expand" style="padding: 0px; border-collapse: collapse; color: #ffffff; padding: 0 15px 0 16px; height: 5px; line-height: 5px; background-color: #ffffff; border-top: 0; border-left: 1px solid #cccccc; border-bottom: 1px solid #cccccc; border-right: 1px solid #cccccc; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; mso-line-height-rule: exactly" height="5" bgcolor="#ffffff"> </td>
</tr>
</tbody>
</table> </td>
</tr>
<tr>
<td id="footer-pattern" style="padding: 0px; border-collapse: collapse; padding: 12px 20px">
<table id="footer-pattern-container" cellspacing="0" cellpadding="0" border="0" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<td id="footer-pattern-text" class="mobile-resize-text" width="100%" style="padding: 0px; border-collapse: collapse; color: #999999; font-size: 12px; line-height: 18px; font-family: Arial, sans-serif; mso-line-height-rule: exactly; mso-text-raise: 2px"> This message was sent by Atlassian Jira <span id="footer-build-information">(v8.5.4#805004-<span title="0444eab799707f9ad7b248d69f858774aadfd250" data-commit-id="0444eab799707f9ad7b248d69f858774aadfd250}">sha1:0444eab</span>)</span> </td>
<td id="footer-pattern-logo-desktop-container" valign="top" style="padding: 0px; border-collapse: collapse; padding-left: 20px; vertical-align: top">
<table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
<tbody>
<tr>
<td id="footer-pattern-logo-desktop-padding" style="padding: 0px; border-collapse: collapse; padding-top: 3px"> <img id="footer-pattern-logo-desktop" src="https://issues.shibboleth.net/jira/images/mail/atlassian-email-logo.png" alt="Atlassian logo" title="Atlassian logo" width="191" height="24" class="image_fix"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
</body>
</html>